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Why can't my student log in?
Why can't my student log in?

Learn about common reasons your students may be experiencing difficulties logging in or signing up.

Updated over a week ago

Here are common reasons for authentication issues.

Account doesn't exist

Check that your student's account exists by navigating to the Students page from the top nav bar in your class. Check that their email address is in the table of students.

Invalid credentials

If your student does show up in your Students table, they may be entering invalid credentials when trying to log in. Your student can click on Forgot password? on the Log in page in order to reset their password.

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