Why is my student getting a "Messages Out of Sync" Error?
Last updated September 3, 2024
What is the "Message Out of Sync" Error?
You might encounter a "Message Out of Sync" error while using our platform. This error occurs when the messages between your device and our servers don't match up correctly. Although it might be a bit inconvenient, this feature is actually a safeguard designed to ensure the integrity of your messages. Without it, you could experience more severe issues, such as duplicate messages, messages appearing in the wrong order, or incorrect grading. By preventing these more serious problems, this feature helps us maintain a smooth and reliable experience for all users.
Why Does This Happen?
There are a few common reasons why your messages might get out of sync:
- Internet Connection Issues: If your internet connection is unstable, it can cause a delay or disruption in communication between your device and our servers.
- Page Reloads or Multiple Tabs: Opening the same submission in multiple tabs or reloading the page while feedback is being generated can cause a mismatch.
- Failed Updates: Occasionally, an update might fail or not properly register, causing the messages to fall out of sync.
How to Fix It
The good news is that fixing this issue is usually very simple. In most cases, reloading the page will resolve the problem. This works 99.9% of the time.
Steps to Resolve the Issue:
- Reload the Page: Simply refresh your browser. This action will usually sync everything back up.
- Check Your Internet Connection: Ensure that you have a stable internet connection to prevent future issues.
- Avoid Multiple Tabs: Try to avoid opening the same submission in multiple tabs or reloading the page while feedback is being generated.
By following these steps, you can quickly get back to your work without any further interruptions.
If you continue to experience issues or have any questions, please don't hesitate to contact our support team.